當前，疫情仍在肆虐。當?shù)貢r間1月30日晚，世界衛(wèi)生組織宣布，將新型冠狀病毒疫情列為國際關(guān)注的突發(fā)公共衛(wèi)生事件（Public Health Emergency of International Concern，PHEIC）。世界衛(wèi)生組織雖強調(diào)不建議實施旅行和貿(mào)易限制，并再次高度肯定中方的防控舉措，但是對于出口企業(yè)和外貿(mào)人來說，此次疫情無疑是一次巨大考驗。受新型冠狀病毒感染的肺炎疫情的影響，導(dǎo)致無法如期履行或不能履行國際貿(mào)易合同的，企業(yè)可向貿(mào)促會申請辦理與不可抗力相關(guān)的事實性證明。

還有很多需要注意的地方，小編整理了這份回復(fù)模板秘籍，希望能幫到你！ 同舟共濟，阻擊疫情！

消除恐懼的最好辦法就是面對恐懼，奧利給！！！

場景1：中國疫情現(xiàn)狀/是否持續(xù)擴散/是否已經(jīng)控制/國家或者平臺有采取什么應(yīng)對措施/等所有涉及疫情的咨詢：

答：At present, the Chinese government is taking the most powerful measures，and everything is under control. Life is normal in most other parts of China by far, with only a few cities like Wuhan affected. I believe it will all return to normal soon. Thanks!

當前，中國政府正在采取最有力的措施，一切都在控制之中。到目前為止，中國大部分地區(qū)的生活都是正常的，只有像武漢這樣的少數(shù)城市受到了影響。我相信一切都會很快恢復(fù)正常。謝謝！

場景2：賣家發(fā)貨/確認取消訂單/物流/糾紛響應(yīng)延遲：

答：Dear customer, due to the extended Chinese Spring Festival most of our staff are off their duty, so from Jan 19th PT to Feb 18th PT, you may see an extension for the preparation period, cancellation time, dispute time and estimated delivery time of orders. We are trying our best to deliver your order as fast as possible. Appreciate your understanding.

尊敬的客戶，由于春節(jié)延長，我們的大部分員工都下班了，所以從PT的1月19日至PT的2月18日，您可能會看到準備時間，取消時間，爭議時間和訂單預(yù)計交付時間的延長 。我們正在盡力盡快交付您的訂單。贊賞您的理解。

場景3：待發(fā)貨-疫情原因想要申請取消訂單：

答：Please note that there’s no evidence indicating packages or their contents carry any risks of virus. If you do not want to receive the order any more, you can request to cancel it on order detail page.

請注意，沒有證據(jù)表明包裝或其內(nèi)容物帶有任何病毒風(fēng)險。如果您不想再收到訂單，則可以在訂單詳細信息頁面上請求取消訂單。

As for the unexpected Coronavirus outbreak in China, please refer to the official announcement of WHO and other authorities. And we are paying close attention to the situation and will cooperate with AliExpress platform and relevant authorities.

至于在中國意外的冠狀病毒爆發(fā)，請參考世界衛(wèi)生組織和其他當局的官方公告。我們將密切關(guān)注這一情況，并將與速賣通平臺和有關(guān)當局合作。

附近這張圖更有說服力

場景4：待收貨-疫情原因不想要包裹了：

答：Please note that the package of the order in transit and it could not be canceled now. If you do not want it, you may try to return the package before its acceptance;

Besides, please kindly be aware, there’s no evidence indicating packages or their contents carry any risks. We are paying close attention to the situation and will cooperate with relevant authorities.

答：請注意，該訂單的包裹正在運輸中，現(xiàn)在無法取消。如果您不想要它，可以嘗試在接受之前將其退還；

此外，請注意，沒有證據(jù)表明包裹或其內(nèi)容物有任何風(fēng)險。我們正在密切關(guān)注局勢，并將與有關(guān)當局合作。

場景5：通知假期延長:

表達：Affected by a novel coronavirus, our government announced all enterprises will remain closed till February 9.

受新型冠狀病毒影響，我國政府宣布所有企業(yè)將關(guān)閉至2月9日。

或 our government announced it will delay resumption of work to February 9.

我們的政府宣布將推遲到2月9日恢復(fù)工作。

Your understanding and support will be highly appreciated.非常感謝您的理解和支持。

通知已下單客戶貨期可能會延遲：

表達：Apparently the coronavirus issue will not be resolved in short period, we are afraid that the schedule of your order may be changed due to the delay of production. We’ll keep you updated. 很顯然，這次疫情短時間內(nèi)不會得到解決。我們恐怕你訂單的排期會因為生產(chǎn)的推遲而改變。會進一步告知進展。

如客戶2月初有來華計劃可委婉勸說遲些再來：

告知復(fù)工時間，再說：To avoid any negative impact, I suggest that you may consider delaying your trip to China. 為了避免任何負面影響，我建議你要考慮下延遲來華行程。

場景6：如有客戶受海外社媒謠傳：

糾正后：Fake news. Thanks for helping prevent the spread of these rumors if possible. 假消息！如果可以，也請幫忙阻止這類謠言的傳播。

可以補充：I believe, China’s speed, scale and efficiency of response is rarely seen in the world. 我相信中國應(yīng)對此次疫情的速度，規(guī)模和效率在世界上都是很少見的。此話有感于一個客戶和我說：Any other countries could not have controlled like China. 滿滿的民族自豪感。

如有社交媒體的（Instagram、YouTube、Facebook、Twitter，連那個p站也可以發(fā)，為我們國家的公關(guān)貢獻一份力量），也可以發(fā)正能量的貼。幫忙阻止這類謠言的傳播。

最后大家也要保護好自己。精準防護，科學(xué)應(yīng)對。勿信謠言。愿疫情早日結(jié)束

Well done…(來源：Unsunl不小不大)

以上內(nèi)容屬作者個人觀點，不代表雨果網(wǎng)立場！本文經(jīng)原作者授權(quán)轉(zhuǎn)載，轉(zhuǎn)載需經(jīng)原作者授權(quán)同意。